Privacy Policy

Last updated: January 22, 2026

At Urgent Repair Appliance & HVAC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or contact us for services.

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal information when you:

Submit a contact or service request form
Schedule service online
Call, email, or text us
Interact with our website

This information may include:

Name
Phone number
Email address
Service address
Details about your service request

We only collect information that is necessary to provide our services and communicate with you.

How We Use Your Information

Your information may be used to:

Schedule and manage service appointments
Respond to inquiries and service requests
Communicate about services, updates, or follow-ups
Improve our website and customer experience
Maintain internal records

We do not sell or rent your personal information to third parties.

Booking & CRM System (Housecall Pro)

To manage appointments, customer communications, and service records, Urgent Repair Appliance & HVAC uses Housecall Pro, a secure customer relationship management (CRM) platform designed for home service businesses.

When you schedule a service or submit a request, your information may be securely stored and processed through Housecall Pro to:

Schedule appointments
Dispatch technicians
Send service notifications
Maintain service history

Housecall Pro follows its own privacy and security standards to help protect your information.

Cookies & Website Analytics

Our website may use cookies or similar technologies to:

Improve website functionality
Analyze traffic and user behavior
Enhance user experience

You can disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. While no online transmission is completely secure, we follow industry best practices to safeguard your data.

Third-Party Services

We may use trusted third-party tools (such as CRM systems, analytics services, or communication platforms) to support our operations. These providers only receive information necessary to perform their services and are required to protect your data.

Your Privacy Rights

You have the right to:

Request access to your personal information
Request corrections to inaccurate information
Request deletion of your information, subject to legal or operational requirements

To make a request, please contact us using the information below.

Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Urgent Repair Appliance & HVAC
Phone: +1 (951) 740 2004
Email: urahvac@gmail.com